Shingo Prize

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Charles W. Protzman

Lean Enterprise, Six Sigma
and Process Optimization

A Winner of the Shingo Prize

Charles is the recipient of the Shingo Prize 2013 for Research and Professional Publications for the book: Leveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient Care Delivery System

The Shingo Prize

The Shingo Prize is the world’s highest standard for operational excellence.
This is in response to a systematic process of “raising the bar” beginning in 2008 after a deep study regarding the necessary components of creating a culture that is able to sustain improvements and consistently drive results. Our focus shifted from an emphasis on tool and programmatic assessment toward a complete assessment of the organization’s culture.

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Leveraging Lean in Healthcare Receives International Recognition for Contributing to Operational Excellence in Healthcare

The book won a “Research and Professional Publication Award” in 2013.


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The Book

This practical guide for healthcare executives, managers, and frontline workers, provides the means to transform your enterprise into a High-Quality Patient Care Business Delivery System. Designed for continuous reference, its self-contained chapters are divided into three primary sections:
  • Defines what Lean is and includes some interesting history about Lean not found elsewhere.
  • Describes and explains the application of each Lean tool and concept organized in their typical order of use.
  • Explains how to implement Lean in various healthcare processes—providing examples, case studies, and valuable lessons learned.

This book will help to take you out of your comfort zone and provide you with new ways to extend value to your customers. It drives home the importance of the Lean Six Sigma journey. The pursuit of continuous improvement is a journey with no end. Consequently, the opportunities are endless as to what you and your organization can accomplish.

Forty percent of the authors’ profits from this book will be donated to help the homeless through two Baltimore charities.

The “Leveraging Lean” Books Series

A series of titles that are a spin-off of the Shingo Prize-winning book Leveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient Care Delivery System. Each book in the series focuses on a specific aspect of healthcare—including emergency departments, medical laboratories, outpatient clinics, ancillary services, and surgical services—that has demonstrated significant process and quality improvements after a Lean implementation.

1. Because ambulatory care settings play a significant role in the healthcare delivery system, it is important to understand how Lean concepts and tools can be used to deliver high-quality, cost-effective care. Leveraging Lean in Outpatient Clinics: Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation provides a functional understanding of Lean processes and quality improvement techniques in an outpatient clinic environment.

2. Emergency departments have become notorious for long wait times and questionable quality of care. By adopting Lean manufacturing concepts, hospitals can turn the emergency department into a valuable service for the hospital and the community it serves. Leveraging Lean in the Emergency Department: Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation supplies a functional understanding of Lean emergency department processes and quality improvement techniques. It is ideal for healthcare executives, leaders, process improvement team members, and inquisitive frontline workers who want to implement and leverage Lean.

3. Lean principles can help medical laboratories drive up efficiencies and quality without increasing costs or compromising quality. Leveraging Lean in Medical Laboratories: Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation provides a functional understanding of Lean laboratory processes and quality improvement techniques.

4. The result of implementing Lean in the surgical suite is a powerful and proven mix that enables members of cross-functional teams to improve their processes, efficiency, and financial performance. Leveraging Lean in Surgical Services: Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation provides a functional understanding of Lean processes and quality improvement techniques for the surgical department.

5. There are many departments within a hospital that support the primary function of caregiving and each can benefit from implementing Lean methodologies. Leveraging Lean in Ancillary Hospital Services: Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation provides a functional understanding of Lean processes and quality improvement techniques in nutritional services, inpatient floors, pharmacy, and radiology.
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